Salesforce Einstein is an AI tool used in sales, customer service, marketing, and commerce. It offers personalized experiences to customers and provides real-time insights through its AI-powered features such as email interactions, conversation analysis, and data-driven product recommendations. It does not provide information on pricing or marketing strategy. It also allows easy customization and integration using low-code tools, with no data scientist required. It is a powerful tool that can improve lead generation, increase revenue, and automate processes.