The AI tool offered by Tekst AI is designed to improve customer service by automating common customer support issues through customized AI solutions. The tool offers features such as ticket tagging, prioritization, and routing to the appropriate agent or team. It also provides language and sentiment detection, custom integrations with popular CRMs, and automation of repetitive tasks, making customer support more scalable and efficient. The AI tool also offers the ability to monitor and improve performance through analytics and data insights.